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Terms & Conditions


  1. Price
  2. The price quoted is strictly net and is based on current costs of equipment, materials and labour.
  3. The Estimate will remain valid for 30 days from the date stated inserted at date of estimate and can be accepted anytime during this duration of 30 days. In the event of the estimate being accepted within such a period 30 days the contractor reserves the right to take account of any variations in the costs of equipment, materials or labour during this period and would inform of such of any variations prior to works commencing. If however the estimate is not accepted within this 30 day period the estimate would therefore lapse and would need to be re-estimated.
  4. The contractor may make in certain circumstances an extra charge in respect of any period of time during which he is unable to proceed with the work on account of delays which have arisen through no fault of his.
  5. The estimate is based on the work being done during normal working hours of 08:30Hrs and 17:00Hrs.
  6. Unless otherwise stated, specific trade estimates do not cover any work by other trades nor any statutory fees such as fees relating to planning permission, water regulations, building warrants, encasement of pipes and plaster work etc.
  7. Any additional work or variation shall be charged on a time and materials basis or be subject to a separate estimate.
  8. CGH Property Services will at times use imagery of their work within their social media accounts and literature. Please let CGH Property Services know if you would not like the work we complete for you, posted on social media and used in literature.
  1. Terms of Payment
  1. Prior to any job being carried out we will require deposit of 25% of the total estimate cost.
  2. Payment will be due on the day of completion of the works (unless another date has been agreed). Otherwise we shall apply an invoice administration charge of £20.00.
  3. Any progress payments which will become due are detailed in the estimate/tender in addition the contractor has the right to call for a proportionate progress payment which will be determined by CGH Property Services. The sum requested will be at CGH Property Services’s discretion which will be based on a fair and reasonable basis depending on the contract value.
  4. Account queries – These should be addressed by email, telephone or in writing. Please give full details of your account and/or job number along with full details of your query. The contact details are, email info@cghpropertyservices.co.uk, Tel:0141 465 5575 or on writing to our Head Office at: 138 Hydepark Street, G3 8BW. On receipt of your account query or complaint we will endeavour to deal with it within 10 days, although in some instances it can take longer due to holidays or circumstances out with our control. In instances such as this we recommend that you make a payment to account as in most circumstances the full payment or a discounted payment will be due. By making such a payment you will reduce the likelihood of a surcharge or administration charges being applied. We would recommend that a payment to 90% of the value be paid.
  5. Disputed accounts and account queries, if a query arises CGH Property Services may still request a payment to account until such times as the dispute has been resolved, if an over-payment has been made any sums due to the client will be made within 5 days. The sum requested by CGH Property Services will be at their discretion and will be fair and reasonable. Failing to comply with the aforementioned will result in late payment charges being added to the full sum outstanding.
  1. Completion
    1. CGH Property Services shall make every endeavour to carry out the work within the period stipulated or within a reasonable time but we shall not be held responsible for any delay, loss or damage arising out of any cause beyond his control.
    2. Because of changes in design or modifications by the manufacturers or through lack of availability then CGH Property Services may not be able to supply the equipment originally specified. In such event they shall be regarded as satisfactorily completing the contract if they supplies with the agreement of the customer and satisfactorily and reasonable alternative item and the price adjusted accordingly.
    1. Ownership of Materials
  1. All materials, appliances and fitments and other goods shall remain the property of the contractor until all accounts have been settled in full. Failure to pay may result in materials being removed. The contractor will not be liable to any damage caused by the removal of said materials.
    1. Risk

    CGH Property Services shall be responsible for equipment, materials and labour supplied by them during the course of the work, but shall not be liable to replace the equipment already installed or re-do work already carried out by them which may have been destroyed, damaged or stolen in circumstances where they are not at fault.

    1. General Guarantee
    1. CGH Property Services guarantees that all goods and materials supplied by them if ordered by description and/or specification shall correspond to that description.
    2. CGH Property Services guarantees that all materials supplied by them will be merchantable quality and reasonably fit for the particular purpose for which they are purchased. But this guarantee does not extend (a) if the goods examined by the customer before fitting, to defects which that examination ought to have revealed or (b) to defects pointed out to the customer before supply or (c) where the customer does not or it is unreasonable by them to rely on the skill or judgement of CGH Property Services.
    3. CGH Property Services will make good defects due to bad workmanship and replace any defective materials or goods supplied provided that any defects are brought to the notice within 6 months of completion of the work. But this guarantee does not extend to:
      1. Any drawings or designs prepared by persons other than the contractor or any suppliers and any extra work necessary caused by defects in such drawings or designs shall be charged as an extra under clause 1(h)
      2. Any loss or damage or indirect nor any work entailed due to the apparatus being put into operation by the customer or at this request before it is handed over for beneficial use.
      3. Any consequential loss or damage caused directly or indirectly by any articles or materials not manufactured by them except in case of negligence or breach of contract.
      4. Our general guarantee does not cover for emergency calls unless the defect is causing damage.
  1. General Conditions
  1. Any defects or deficiencies found in an existing building or system which require to be attended to for satisfactory completion of the estimated work or to satisfy statutory requirements and not specifically referred to in the estimate shall be the responsibility of the customer, if the customer arranges any part or the whole of such work to be carried out by the contractor it shall be the subject of a separate estimate or be charged as an extra on a time and material basis.
  2. CGH Property Services shall take every care during the carrying out of the works but the estimate does not include renewing flooring or accidental redecoration subsequent on upon the proper execution of the work. In particular the customer shall remove or be responsible for all floor coverings including carpets and lino. Unless otherwise agreed CGH Property Services shall lift and relay softwood tongued and grooved flooring as necessary if flooring requires to be replaced there will be an extra cost supplied for this. It is not always possible to avoid minor damage but CGH Property Services will make every effort to keep this to a minimum. CGH Property Services shall not be responsible for lifting and relaying hardwood flooring.
  3. CGH Property Services will not be responsible for any damage to carpets, floor coverings etc., during the lifting or refitting of same. Where required it will be up to the client if they wish to employ a fitter but CGH Property Services will not be responsible for the costs.
  4. External reinstatement of brickwork and sandstone where necessary will be chargeable unless otherwise stated in writing (this applies specifically when the working height is above 15ft or a problem with access).
  5. CGH Property Services will endeavour to carry out all work in a workmanlike manner but will not be held liable for anything which is out with their reasonable control.
  6. When estimating/tendering works CGH Property Services will endeavour to provide a cost for the proposed works however will not be held responsible for any omissions, especially any as a result of work which were not visible at the time of the surveyors visit.
  7. By agreeing to CGH Property Services completing work for you, you agree to receive personalised, non-spam emails and messages from CGH on occasion. Please let CGH Property Services know if you would not like to be contacted once the work is completed.